If you need to return or exchange an item, contact us for return authorization within 7 calendar days of delivery of package (according to tracking information).
Items can be exchanged for a different size or another item of similar value. You may also choose store credit for future use. Cash refunds are subject to a 15% restocking fee. To avoid restocking fee, you may choose exchange or store credit. Shipping costs are non-refundable.
If you need an exchange and are pressed for time, please let us know so arrangements can be made.
Please check our sizes and measurements page before ordering and contact us if you have any questions about sizing to try and avoid as much as possible having to do a return or exchange due to fit. If you purchased a dress with a side zipper, make sure the zipper is pulled all the way down when putting it on.
If the fit is only slightly off and exchanging for another size might not work, we recommend finding an alterations shop in your area to adjust your item to fit you perfectly.
We will not accept returns if we are not contacted within 7 days of delivery of package. Returns shipped to us without prior contact and authorization will be refused and returned to the customer. We attach a tag to our items in a place that does not harm the garment. The same item that was shipped must be returned in the same condition it was sent with the tag still attached and unaltered. Items returned with any damage, stain, or odors or with the attached tag removed or altered will be refused and returned to the customer.
When shipping a return, please include the packing slip, order email or a note with your address and our address.
For customers in the USA, we recommend shipping your return via USPS First Class (for lightweight items) or USPS Priority Mail. If you are unable to use the packaging you received, the USPS provides free Priority shipping materials. Please note the Ready Post mailers for sale inside the post office are not free. Flat rate boxes are usually not necessary and usually cost more. If you use UPS or Fedex for your return package, please do not use a shipping service that takes longer than four business days to get to us. Retain the tracking number for your return package.
For international and APO/FPO customers, on the customs form mark the contents as being a "return". Retain the tracking number for your return package.